Return & Refund Policy
Effective Date: January 1, 2026 · Last Updated: July 2026
48-Hour Inspection
Inspect items upon delivery and report any transit damage or defects within 48 hours.
Defect Replacement
Prompt replacement or store credit for verified transit-damaged or defective boxes.
5–7 Day Refunds
Approved payment refunds are credited back to the original source method within 5–7 business days.
1. Standard Retail Stock Orders
At Neeta Trading Co., we take immense pride in the craftsmanship and structural durability of every jewellery box, tray, and display accessory we manufacture.
If any standard retail product arrives damaged in transit, possesses a manufacturing defect (such as hinge misalignment or fabric tear), or differs from the item ordered, you are entitled to a free replacement or full refund.
To qualify for review, claims must be reported within 48 hours of recorded package delivery. Returned items must remain unused and in their original packaging sleeves.
2. Custom Branded & Bulk Wholesale Orders
Customized jewellery boxes (including items stamped with bespoke store logos, non-standard dimensions, or custom color combinations) are engineered specifically according to approved customer specifications and digital proofs.
Because custom dies and materials are dedicated specifically to your brand, orders cannot be cancelled or refunded for discretionary change-of-mind once production has commenced.
However, our defect guarantee remains fully applicable: if any batch of custom boxes exhibits transit damage or manufacturing discrepancies from the approved proof, reported within 48 hours of receipt, Neeta Trading Co. will remake and replace the defective units at no additional cost.
3. Step-by-Step Reporting Procedure
To initiate an inspection and resolution review, please follow these steps within 48 hours of receiving your shipment:
- Capture Proof: Take clear photographs or a brief unboxing video showing the exterior shipping label, master carton, and the specific damage or defect on the product.
- Submit Details: Send the media along with your Order ID to our support desk via WhatsApp at +91 74338 04353 or by email to neetatrading05@gmail.com.
- Review & Resolution: Our quality assurance team will inspect the proof within 24 business hours and confirm the dispatch of a replacement consignment or issue an approved refund.
4. Refund Processing & Payouts
Once a refund is approved by our support desk:
- Retail Orders: Approved refunds are credited directly back to your original source payment method or processed via secure bank transfer (NEFT / IMPS / UPI) within 5 to 7 business days following inspection verification.
- Wholesale & Bulk Orders: For commercial consignments, approved claims are resolved through replacement product dispatch, commercial credit notes, or direct RTGS / NEFT bank transfer in accordance with GST guidelines.
Need Assistance with an Existing Order?
Our concierge team is here to help resolve any packaging inquiry.