Customer Guarantee
Return & Refund Policy
Effective Date: January 1, 2026 · Last Updated: July 25, 2026
7-Day Window
Returns and replacement requests accepted within 7 days of package delivery.
Defect Guarantee
Instant replacement or full refund for damaged or transit-affected packaging items.
5-7 Day Refunds
Approved refunds are credited directly back to your original payment method.
Customized Product Manufacturing
Customized jewellery boxes are manufactured strictly according to customer requirements.
No Refund / No Cancellation Policy
Orders cannot be cancelled or refunded after confirmation.
48-Hour Inspection & Review Window
Only damaged or incorrect products reported within 48 hours of delivery are eligible for review.
How to Report Damaged or Incorrect Products
Please contact our support desk at support@neetatrading.co or via WhatsApp within 48 hours of receipt with unboxing photos/videos showing the shipping label and product defect.