Legal & Operational Terms

Shipping & Delivery Policy

Effective Date: January 1, 2026 · Last Updated: July 25, 2026

Dispatch SLA

Standard orders are dispatched within 24 to 48 business hours from our Mumbai facility.

Pan-India Transit

Metros: 2-4 business days. Rest of India: 4-7 business days via logistics partners.

Insured Transit

Every consignment is fully transit-insured with real-time AWB SMS and Email tracking.

Custom Manufacturing & Cancellation Policy

Customized jewellery boxes are manufactured strictly according to customer requirements and specifications. Orders cannot be cancelled or refunded after confirmation and payment approval.

Transit Damage & Defect Review

Only damaged or incorrect products reported within 48 hours of delivery are eligible for review and replacement. Please contact our support team at neetatrading05@gmail.com or via WhatsApp within 48 hours with unboxing video/photo proof.

Dispatch Locations & Facilities

All retail and wholesale orders placed on NeetaTrading.Co are fulfilled directly from our primary manufacturing and warehouse facility located at:

Neeta Trading Co., 104 Regal Industrial Estate, Acharya Donde Marg, Sewri West, Mumbai, MH - 400015, India.

Dynamic Shipping Charges

Shipping rates are dynamically computed based on your delivery state and city location during checkout from our database.